FAQ

Question 1

Can we provide our own artwork?

Accepted Answer

Yes, you can submit your own images, please keep in mind that the provider of images assumes responsibility of copyright and licensing. If we are aware of copyright issues we will contact you.

Question 2

Can we send a photo that needs to be touched up?

Accepted Answer

Yes, we can touch up photos, remove backgrounds. take out unwanted objects and crop.
Please send photos at the highest resolution possible. Very little can be done to take better blurry photos so please send the best quality image you have available. Do not worry about cropping or removing others from the photo - we will do that for you.

Question 3

Can I have a different wording printed on my cards?

Accepted Answer

Yes, we have many other verses available. Contact us if you have a verse you would like that we may have, or you could compose your own. Please keep in mind that longer verses may not fit on a prayer card. Special verses must be emailed in a text format (not an image). If not sent in a text format, a $45.00 typeset fee will be charged.

Question 4

Can I see what the finished card will look like when ordering?

Accepted Answer

Our online store does not show your customized card as it will look but you may request a free digital proof after ordering.

Question 5

Can I receive a proof for my order?

Accepted Answer

Yes, upon your request. After reviewing your proof, any changes must be received by 2:00 EST or the order will ship as is. An additional fee of up to $35.00 applies to any changes made beyond typos.

Question 6

Will my order ship today?

Accepted Answer

All orders placed on weekdays by 2:00 PM EST will be shipped the same day. (Late proof approvals and order changes could cause delays).

Question 7

My shipment didn't arrive on time.

Accepted Answer

In spite of all our efforts, there can sometimes be unforeseen delays in delivery by the carriers. In the event you order is delayed due to the shipping carrier we can not be held responsible beyond the shipping charge, and only when the carrier accepts responsibility for the delay.

Question 8

Do you accept returns?

Accepted Answer

Personalized orders cannot be canceled and are not returnable unless there is an error/typo on our part or if your shipment was damaged.
In the event you have to return your cards, please send back (with the damaged packaging  if applicable). The entire quantity must be returned or your request will be voided.

Frequently Asked Questions